Shipment processing time
Orders are processed within 3-5 business days. But we will try to get your order out the same day. Orders are not delivered on weekends or holidays. Thanks for your patience!
Shipping charges for your order will be calculated and displayed at checkout.
Can I Cancel My Order?
No worries! Orders that have not shipped yet still have the options to be. Send us an email so we can assist.
Shipment confirmation & Order tracking
Congratulations, you’re one step closer to better your health and wellness! You will receive a Shipment Confirmation email once your order has shipped containing your tracking number. The tracking number will be active within 24 hours.
Do you ship internationally?
At this time, we do not. Sorry for the bad news!
Shipment to P.O. boxes or APO/FPO addresses
Good news! Ergo Hemp Co. ships to addresses within the U.S. including P.O. Boxes. Just ensure you select USPS upon check out.
Oh no! If you received your order damaged, please contact us at firstname.lastname@example.org so we can resolve the issue.
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
What if my package says delivered but I did not receive it?
We are sorry to hear the bad news! We can file a claim with the carrier you selected during checkout. Please note that if you did not select a service with insurance or signature required, a claim can not be filed and this means that the product(s) ordered is deemed delivered by us.
Will I Receive A Full Refund or Store Credit?
All returns must be postmarked within twenty-one (21) days of the purchase date. All returned items must be in new and unused condition with all original tags and labels attached.
Please allow 7-14 business day for a refund to be processed depending on your bank.
Send an email to email@example.com. Please allow for 24-48 hours for a reply.